According to Statista in 2017, the European mobile VoIP market was estimated to be worth 10 billion pounds. As SMEs come out of contract with traditional telephony suppliers, they are researching the potential cost savings and benefits of moving to a hosted solution. Often they will turn to trusted IT and telecoms providers for help.
50% cost saving
SMEs can save up to 50% on their monthly phone bill by moving to a hosted solution. They can avoid up-front costs entirely by paying for the service and devices on a per-seat-per-licence basis. Unlimited calls to both landlines and mobiles are often included and inter-company calls, across multiple sites are free.
45+ features as standard
Many hosted telephony packages come with inclusive features such as auto attendant, busy lamp fields, Office UC (instant messaging, presence and video), Go Integrator, shared call appearance, voicemail, call forwarding, redial, DND, call pickup, hunt groups, hot-desking, call waiting and music-on-hold. Additional features such as call recording, conferencing, screen collaboration, CRM integration, call reporting and real-time statistics can be added on a per month, per extension basis.
Hosted telephony systems offer the ability for SMEs to work remotely as if in the office, using other devices as their desk phone. Companies can port their existing numbers to avoid changing their business contact details and can benefit from advanced call routing and management features. Office UC allows employees to use tablets, PCs and mobile phones instead of, and as well as, a traditional handset. They can see who is free to take calls from their directory and make and take video and voice calls, whilst sending IM messages.