Jola Cloud Solutions' Blog

East Midlands Ambulance Service (EMAS) will invest more than £3 million to enhance its Electronic Patient Care Records (ePCR) during the next two years and they are not alone. Ambulance Services across the UK and internationally are being encouraged to ‘go digital’ to improve the care and treatment received by patients and to get the very most out of their budgets. They are turning to MSPs with experience in upgrading software, networks and communications.

MSPs who previously worked with the mobile networks directly have found partnering with companies that can offer multi-network services and a management portal, give them so much more control and remove the headache of dealing with multiple carriers and manual requests for changes.

Smart Devices

Ambulance crews are using tablets containing 4G SIM cards to access online information about medical and traumatic conditions and treatment on the move. They are completing incident forms online and accessing ePCRs and information about healthcare providers and plans.

Smart Communications

Ambulance crews can electronically send details about the patient to the emergency department including appropriate photographs from the scene of the incident e.g. road traffic collision or electrocardiogram readings, to help doctors determine the extent of injury that may have been sustained. This allows staff in the hospital to prepare and be ready to act when the patient arrives. 

Push to Talk Radio

Two-way walkie-talkie radio technology is being upgraded to 4G. This has created an opportunity for partners, who are already familiar with selling 4G data solutions. However, suppliers are finding identifying the strongest 4G signal for each device challenging.

The Government’s £1 billion Emergency Services Mobile Communications Programme (ESMCP) was developed to enable Britain to become a world leader in Emergency Services communications, and a 4G pioneer. EE was selected by the Home Office back in 2015 to provide Britain’s Emergency Services with a resilient national mobile network, giving 300,000 critical emergency workers access to 4G voice and data for the first time.  

UK police forces are using technology to become more productive, efficient and visible. The digital policing vision aims to improve investigations and make it easier for the public and police to communicate. Forces are collaborating with EE and their partners, generating mobile data opportunities for scenarios such as; mobile forensics, digital interviewing, and smart services.

Mobile forensics

Police are now using mobile fingerprinting systems that allow them to check the identity of an unknown person against a database of 12 million records in less than a minute. Many officers carry hand-held scanners connected to their 4G smartphone, allowing them to scan fingertips. The scans are checked against the database.

Digital interviewing

Many police forces are using digital audio-visual interview equipment and touch screens for custodial interviews, which provide improved access to recording for police, legal representatives and suspects.

Smart devices

4G smart devices such as mobiles, tablets and cameras are being used to complete reports much more efficiently. Police Officers are able to record arrests on body cameras and send content in a live stream to officers nearby for assessment and support.

Push to Talk Radio

Two-way walkie-talkie radio technology is being upgraded to 4G. This has created an opportunity for partners, who are already familiar with selling 4G data solutions. However, suppliers are finding identifying the strongest 4G signal for each device challenging.

Are you winning clients who need private networks to carry financial transactions over IP with 4G back-up? Have you ever struggled with the 4G element? Do you manage multiple in-country suppliers, with multiple manual ordering processes? Do you ever get frustrated with the lack of visibility across your customers’ SIM estates? Would you benefit from direct control over the SIM assets and the ability to aggregate data across countries?

Jola provides a range of data-only SIM packages including multi-network roaming SIMs with pooled data options. Partners only need to contract with one supplier. They have access to an automated management portal and complete visibility and control over their entire SIM estate.

They don’t need to survey each site to establish the best signal. Our multi-network SIMs connect to the strongest available signal in the EU. Having all the networks isolates issues to the device rather than the network.

Partners are able to order new SIMs and pools, add SIMs to pools, set up alerts and monitor the pool. If any site fails, they have a data pool to draw from and a buffer. They can even set up and manage private APNs.

We partner with some of the world’s largest MSPs, managing private networks for blue chip companies globally. We position ourselves as a viable alternative to partnering with multiple in-country mobile network operators.

M2M (Machine to Machine) is how machines use a network to connect to each other, without the need for human intervention. M2M involves connecting devices to the cloud, managing devices and collecting data. M2M is about connecting and communicating with a machine that can send and receive data such as a device or sensor.

IoT is the network of connected devices. Things connecting with systems, people and applications.

Simply put M2M provides the connectivity that offers capability to IoT.

How much is this market worth?

Forbes estimate that the global IoT market will be worth £352bn by the end of 2020. According to GrowthEnabler & Markets and Markets analysis, the global IoT market share will be dominated by three sub-sectors; Smart Cities (26%), Industrial IoT (24%) and Connected Health (20%). Followed by Smart Homes (14%), Connected Cars (7%), Smart Utilities (4%) and Wearables (3%).

How does this growth affect MSPs?

The potential for new recurring revenue is significant. Experienced providers, set up to manage complex solutions, have the opportunity to establish themselves as M2M/IoT authorities, winning multi-national opportunities from within their existing base and from competitors.

As solutions go live, data needs to be collected and analysed in meaningful ways to the business. Many will use third parties for systems and data analytics to interpret data, to be used to process changes and launch new products and services.

Security is a major concern for many MSPs, particularly when processing sensitive data such as financial transactions. MSPs who already deliver managed security services, or can partner with third party data security companies, will have an advantage.

Which industries will benefit the most from IoT/M2M technology and why?

Advertising

Connected devices such as wearables and smart devices have given marketers granular data on buying habits, allowing them to target consumers with their preferences. You may have noticed that adverts within social media and pop-ups within online apps are much more targeted, based on information gathered from online searches and online buying habits.

In some countries, smart advertising boards are changing content to target passers-by more accurately and smart drink bottles exist, where customised content can be received by scanning the bottle with a smartphone.

More commonly, sensors are being used in public spaces to track traffic and even happiness based on the number of Wi-Fi connections from hand-held devices such as mobile phones.

Construction

IoT applications will help grow margins for building developers and enable more efficient building operations, enhanced tenant relationships and new revenue generation opportunities. Smart buildings will deliver unprecedented energy and cost savings alongside new levels of occupant comfort.

In addition to helping reduce costs, smart buildings are also positioned to significantly improve physical security. Through the incorporation of IoT connected facial-recognition cameras, organisations can now protect their offices in real-time, taking account of risk factors and the long-term costs / reputational damage that could be involved in a potential security breach.

The channel is uncovering opportunities from customers wanting 4G data SIMs for M2M/IoT solutions, however they face two challenges; how to manage SIMs remotely and how to avoid bill shock.

The opportunities

Slow fixed line connectivity replacement                                                                

90% of all UK premises (almost 26 million) can access up to 24Mb/s fixed line broadband, however there are at least 190,000 premises that can’t get 2Mb/s and 2.2 million premises that can’t get 10Mb/s. Where the LTE signal is strong, 4G data is a great solution.

Temporary connectivity

Leased lines have traditionally long lead times, so what do you do for internet connectivity whilst you are waiting? 4G can provide a fast, reliable, temporary solution. 

Back-up

Catastrophic failure often effects multiple services going into a building, so a fixed line back-up to a primary internet connection is not guaranteed to provide business continuity. With the introduction of 4G management portals for fixed IP SIMs and unique overage protection, 4G becomes a cost-effective alternative. Customers pay a small monthly fee for the back-up service and when the data fails-over, they pay for the additional usage, only for the period it was used.

M2M

There is a wide range of devices that need an internet connection and 4G data SIMs fit the bill. Opportunities are flooding in via partners, from electricians, wind farms, vets, farmers, festival organisers, bus and taxi companies to CCTV installers, all with different requirements. Some need IP addresses, others need multi-network SIMs, but all need the ability to monitor and manage usage remotely.

How to manage SIMs remotely?

Mobile Manager communicates in real-time with multiple mobile network operators. It handles SIM activations, ceases, suspensions, reports, alerts and bolt-ons and can be used by resellers and their end users to manage large estates of data SIMs in multiple devices worldwide.

This is a question many small businesses are asking their communications providers. Many already sell 4G solutions, packaged for SMEs.

Small businesses are often early adopters when it comes to using the latest technologies, out of necessity. Few are keen to invest in upfront payments when it comes to financing business communications, so packages with no upfront costs are attractive.

4G presents many opportunities for small businesses. It is widely available and, in many locations, offers faster speeds. 4G routers are plug-and-play and can be up and running within 24 hours. Traditionally the downside has been usage. Businesses needed to remain under their monthly data allowance to avoid high, data overage charges every month. Jola solves this problem with their no bill shock guarantee.

Jola partners are selling managed 4G router packages to SMEs with temporary offices and pop up retail stands, They are packaging 4G routers with primary circuits for pre-Ethernet and back-up solutions, as required.

According to a recent report by Market Research Hub (MRH), the global Push-To-Talk market is due to grow 10.3% annually for the next eight years. Push to Talk (PTT) is a service that enables users to instantly communicate. Users activate this feature by pushing a button on a device.

Two-way walkie-talkie radio technology, frequently used by police officers, engineers, truckers and taxi drivers is being upgraded to 4G. This has created an opportunity for resellers, who are already familiar with selling 4G data solutions. However, suppliers are finding identifying the strongest 4G signal for each device challenging.

Jola provides a wide range of 4G data SIM packages, including cost-effective multi-network roaming packages, controlled within Mobile Manager. Our multi-network SIMs roam to the strongest signal in each area. Our white label management portal allows partners to place orders, manage SIMs, usage and alerts. Private APNs can add an extra layer of security.