Jola Cloud Solutions' Blog

Good company culture comes from the top. It’s a shared belief system that everyone works to, is recognised for and rewarded against. It is a shared ethos, absorbed and replicated by the team. Culture is consistent and managed like every other aspect of the business.

At Jola, we built the business from the ground up. The founders had all worked together previously with a shared ethos. We put our partners first. We do what we say we will do and hold each other accountable, to build trusted relationships. We set challenging goals and plan to exceed them. We respect our employees, partners and suppliers.

Issues can be easy to spot if you measure employee and partner satisfaction. Understanding the values and how they relate to the success of the business, is key.

Challenges to consistent corporate culture

Working from home has impacted the speed of culture adoption. In the office, you see how the team interacts and solves problems. New employees get the chance to adopt the same behaviours. Remote working has made managing culture more challenging. Clear communication, positive feedback and mentoring have helped our culture to grow with the business.

About Jola

Jola is an award-winning, channel-only supplier of business communications, specialising in mobile data SIMs. We are a global eSIM MVNO, providing innovative IoT and mobile data solutions to MSPs, ISPs, IT support companies and telecommunications resellers.

In the annual partner satisfaction survey, Jola scored a Net Promoter Score of 63 up from 55 last year. This score is categorised as ‘great’, with 48% of Jola partners giving them 10/10 and 93% scoring them 7 or higher. In the comments, Jola partners praised Jola’s wide portfolio of differentiated products, new ultra-competitive pricing, real-time portals, helpful people and professional service.

Adrian Sunderland, Jola’s CEO, commented, ‘I am delighted with our NPS score and the feedback we have received from partners. We have over 1500 resellers choosing Jola as their preferred mobile connectivity supplier. Our relentless product development continues with a list of unique products you can’t buy from anyone else, designed to help partners differentiate and win bigger deals. We continue to grow and invest in people, products, platforms and processes. We have a fantastic team dedicated to supporting our growing partner base and it was great to see so many of them named in the survey.”

Adrian Sunderland, Jola’s CEO, led a team of seven in a 100-mile charity bike ride from Derby to Skegness on Saturday 17^th May 2025. He raised over £38,000 for the Derbyshire Children’s Holiday Centre and Derby Kids’ Camp. To find out more about the charities, please click here.

Adrian Sunderland commented, “As many of you know, this is no real hardship because I love riding my bike and it’s for a great cause. Derbyshire Children’s Holiday Centre and Derby Kids Camp provide some of the most disadvantaged and deserving children with opportunities and experiences they would otherwise be unable to access. To donate to this wonderful cause, click here: https://www.justgiving.com/page/team-jola-skegvegas25”

Having a supplier you trust, who understands the market and provides live examples, gives the customer confidence.

Jola has over 1500 partners selling mobile data solutions to vertical markets such as retail, transport and logistics, security and the public sector. We have SIMs in digital signs, ticketing systems, CCTV cameras, ANPR cameras, alarm systems and tracking and recording devices.

Resellers can significantly build traction in a specific vertical market by creating case studies illustrating how they have resolved issues within that sector. You will appear more credible and achieve greater success in a vertical market when you can discuss how you have assisted others in that area.

Retail

Supermarkets, clothes shops and bus and train stations are investing in digital signage solutions. Digital advertising boards require 24/7, reliable connectivity that can be rapidly deployed. Typically the advertising screens belong to a third party who needs a mobile broadband solution they control and manage across multiple sites.

Security

Security specialists are investing in mobile broadband in rural locations, where 4G/5G speeds are fast and fixed-line services are slow. 4G CCTV is growing in popularity, as it doesn’t require direct power or a WiFi connection. 

4G/5G CCTV

Data SIMs with static IP addresses within 4G or 5G routers allow users to access their CCTV camera footage when fixed-line connectivity is unavailable. An external antenna can increase signal strength and routers are generally pre-configured for a plug-and-play solution, that works in every location.

Security specialists require access to a wide range of cost-effective, large data packages on short-term contracts. They need a supplier to send out SIMs and pre-configured devices on time, with a portal they can manage their entire SIM estate.

5G

Significant progress has been made with 5G. We’ve seen the 5G footprint improve across all networks. EE, O2, and Vodafone have also deployed 5G standalone in the last 12 months.

Standalone 5G delivers on the full promise of 5G with lower latency, higher data speeds, better efficiency, improved reliability and support for large-scale IoT.

2025 will continue to see both the 5G footprint and 5G capabilities improve.  2025 will also see the merger of Three UK and Vodafone, which should provide improvements for customers of both networks.

The PSTN Switch-Off

The PSTN switch-off will have a huge impact on the channel. For Jola, it has been the underlying reason for the majority of the growth we’ve experienced over the last 12 months. This compelling event leads businesses to reevaluate how they use telecom services to meet their business needs.  The conclusion in many cases has been that 4G and 5G services can do more for less without the complex or time-consuming installation of replacement fixed lines.

Satellite Connectivity

Satellite has the potential to have a significant impact on the channel.  Most resellers will be familiar with the need to deliver solutions to multi-branch businesses.  These businesses could be offices, retail locations, petrol forecourts, schools, EV charging stations, etc.  The reality is that a single operator is unlikely to be able to deliver the right service, on time and budget, to all these locations.  5G and satellite are an ideal solution to be installed rapidly and provide fibre-like performance, either as a precursor to fibre being installed or as the permanent solution.

We recently worked on a large retail rollout where satellite was chosen as the standard delivery mechanism and alternatives chosen only where satellite couldn’t be installed due to landlord restrictions.

Jola celebrates its 11^th birthday with a solid financial performance and a range of cost-effective innovative solutions to common problems.

We now have over 1500 partners selling unique mobile data solutions, earning healthy recurring margins and increasing the value of their companies with happy customers. Our ability to innovate, automate and help partners identify, qualify and win significant deals from mobile networks is part of our success story. The other is the fantastic relationships we have with our suppliers, partners and exceptional team.

We help partners solve common problems such as roll-out complexity with pre-configured, plug-and-play intelligent routers from Teltonika and Robustel and network resilience with reliable multi-network QR eSIM solutions at the best possible pricing.

The channel thrives on technological change and compelling events like the PSTN switch-off. To help partners capitalise on this, Jola developed a PSTN Replacement Toolkit with battery back-up providing partners with 4G/5G solutions to replace PSTN lines. Combined with their Device as a Service proposition, Jola partners do not need to pay any upfront costs and benefit from hardware replacement and upgrade options.

Adrian Sunderland, CEO of Jola commented, “Our mission is to serve the channel providing solutions for every mobile data requirement globally. We strive to make unique solutions you can’t buy from anyone else and make them easy to sell, provision, support and bill. We enjoy working with partners on new and innovative solutions to common problems using the latest technologies. When we look back at what we have achieved over the last eleven years it is quite phenomenal, we started with nothing but enthusiasm, a belief in each other and a passion for the channel. We are working hard to achieve our next growth milestone.”

Jola is delighted to be a founding member of The Big Goal, an initiative dedicated to addressing youth homelessness through the transformative power of football.

The Street Soccer Foundation is tackling youth homelessness with the support of clubs across The Premier League and English Football League (EFL) by equipping individuals with the skills and support they need for a brighter future.

The Big Goal Initiative is known for its holistic approach to youth development, aligning with Jola's commitment to fostering positive change and well-being. By supporting this initiative, Jola aims to make a lasting impact on the lives of young people.

Cherie Howlett, CMO Jola, commented “We got involved with this charity because it is a great cause. By supporting the Big Goal Initiative, we support vulnerable young people in our community, who may one day work in the industry. This initiative focuses on imparting valuable skills and is changing lives for the better.”

For more information on The Big Goal and to pledge your support, please visit www.thebiggoal.co.uk

Why get involved? 

High Demand

With technologies being switched off (PSTN, ISDN, 3G) and the current economic climate, demand for cost-effective, managed mobile data solutions from the channel, has never been so high. We are seeing an exponential rise in demand for SIMs not only for use in 5G/4G routers, pre-Ethernet connectivity and Ethernet back-up but also for digital signage, monitoring and smart devices.  Resellers, manufacturers and service companies are finding new uses for mobile data daily and, as we accelerate towards 5G, this is unlikely to slow down.

Quick-win Opportunities

Public Sector

The NHS has rolled out iPads to ambulance crews all over the UK recently. The iPads will help them access medical records to help inform their course of action. MSPs have found that partnering with aggregators offering multi-network services and a management portal gives them so much more control and removes the headache of dealing with multiple carriers and manual requests for changes.

Retail

AV Specialists are ordering complete, secure connectivity packages for digital signage, to arrive plug-and-play to each site and consisting of an intelligent 4G router, a SIM and some clever configurations to prevent hackers from accessing the signs. Devices arrived pre-configured with an app, allowing auto-configuration, saving time and money.

Transport and Logistics

Specialists are novating SIMs on various tariffs and price plans with their Private APN for bus and coach companies for cashless ticketing systems and WiFi. End-users can manage data usage directly on their management portal.

Tracking and Monitoring

MSPs are helping property owners and developers to monitor carbon levels. They have created solutions to monitor energy consumption across many different devices within the home. Their devices need 4G to report usage information and for general maintenance of the equipment.

Suppliers that can help resellers target opportunities they can win are crucial. Solutions need to be easy to sell, roll out and manage. Jola has a tried and tested six-step process called the Mobile-data Revenue Generator™ to help partners win their first deal. 

Join our webinar and win more opportunities

According to McKinsey, revenues from mobile data are set to increase dramatically over the next five years due to the availability, speed and reliability of 4G, 5G and IoT. Statista forecasts that there will be over 25.4 billion IoT devices worldwide in 2030. Fortune Business Insights predicts this market will be worth £1085bn by 2027. 

Mobile data is an attractive line of business for the channel to pivot into, with high demand and good margin potential. Adrian Sunderland, Jola’s CEO hosts a webinar for MSPs and resellers looking to do just that. The webinar takes place on 29^th April at 10.00hrs and you can book your place using this link: https://www.anymeeting.com/PIID=E952D782814D3E6F

Adrian will share the secrets of Jola’s success with mobile data and the opportunities the channel is winning. Using case studies, Adrian will explain the mobile data opportunity and how high ARPUs and good margins can be achieved. He will help the audience uncover opportunities within their customer bases. He will explain how mobile data can only be successfully scaled with a supplier who can deliver unique and differentiated solutions, managed in a fully-automated, real-time portal.

“We are hosting this webinar for channel partners looking to grow their business by winning new lucrative opportunities. Adrian has a wealth of experience working with channel partners, to create innovative solutions to common problems. We were the first channel-only mobile data aggregator, the first to launch a fully automated real-time portal to manage global SIMs from multiple suppliers and the first to launch game-changing mobile data solutions you can’t buy from the MNOs directly. To find out more, join our webinar.” Cherie Howlett, CMO, Jola.