The healthcare sector has been adopting new technology to assist with medical activities for some time. Despite the COVID-19 pandemic, technology has developed at a much faster pace in this sector, which presents opportunities for the channel.

Medical professionals are adopting new ways to treat patients and avoid unnecessary in-person treatments, and IoT devices have helped make this possible. Smart thermometers have been used to measure temperatures, and wearable IoT devices are used to track patients’ vital signs. Smartwatches and heart rate monitors gather data that can be remotely analysed by a physician.

Challenges

Data security and patient confidentiality are critical in healthcare. The industry must protect itself from hackers, and patients must feel comfortable that their personal data are secure.

Opportunity for the channel

The healthcare sector is in desperate need of technology to avoid unnecessary visits to surgeries and hospitals and to protect frontline workers. Opportunities for mobile broadband, cloud-based telehealth software and mobile data flooded the market, as demand increased for real-time communication and remote monitoring.

Patient experience has changed dramatically during the pandemic, with patients encouraged to wait for doctor call-backs or arrange video calls. Phone systems are being upgraded, telehealth software is being rolled out and smart devices are provided to mobile healthcare workers. Some exhibition centres have been turned into vaccination centres, and the channel was called upon to set up communications and monitoring equipment.

Jola partners have been providing fast, reliable mobile broadband connections, telephony solutions and M2M/IoT data SIMs for monitoring devices, managed in Mobile Manager.

As water management systems age and infrastructures are updated, utility companies consider long-range remote meter systems. By connecting water meters, utility companies eliminate the need for onsite meter readings, saving time and often improving customer satisfaction.

Dispatching staff to manually read water meters is both time-consuming and a logistical challenge. Reductions in manpower, fuel and vehicle maintenance costs add up to significant savings for utility companies switching to smart water meters.

Nonconnected water meters take point-in-time readings periodically, therefore providing a fairly limited amount of data about water usage patterns. Smart water meters give companies access to a continuous stream of real-time information about water consumption.

Smart water meters also provide utility companies real-time alerts regarding outages, pipeline failures and leaks. This additional information allows companies to engage in early or preventative maintenance, identifying problems before they worsen and become more costly. Water management information can be stored in the cloud, accessible via web-based dashboards, making data gathering and analysis simple and efficient.

Specialists rolling out smart meters need reliable 4G connectivity they can manage, which will continue to perform as long as the devices are deployed.

Jola helps MSPs and specialists uncover metering opportunities within their bases and offers the widest range of mobile data SIMs from multiple suppliers, which are easy to order and manage via Mobile Manager.  

Smart transport networks

Smart transport networks offer significant benefits to passengers, operators and local authorities, enabling urban services to become more efficient, effective and safe. Cities from London to Singapore are already building them. Madrid is leading the way, with a central control room that receives and integrates data from 40 urban control rooms. They cover more than 100 bus routes, 300 railway lines and 200,000 cameras, delivering end-to-end surveillance and security solutions.

Many experienced providers offer end-to-end solutions to the transport industry, involving 4G routers and cameras. Trams, buses and trains are tracked, and arrival times accurately estimated and advertised, factoring in potential delays. These devices need 4G data SIMs, often with fixed IPs or delivered via a secure private APN. On average, there are seven SIMs per bus for logging into cameras to download relevant footage, Wi-Fi, secure card payments, passenger trackers, applications for tracking hours worked, petrol levels and miles travelled.

Challenges

Service providers face some challenges with 4G. First, some networks are stronger than others in specific locations, requiring partnerships with multiple network providers. Second, they have no way to track data usage, and if devices use more than their allocated monthly allowance, they incur high data overage charges. Third, they need a secure channel for transmitting financial data.

M2M and IoT are not as difficult to get into as you may think. Your customers are working on mobile data projects right now, and demand is predicted to increase dramatically over the next few years. If you get this right, you will quickly generate high-margin recurring revenue and, due to higher EBITDA multiples for IoT/M2M, increase the value of your company.

Your mobile data partner will need to give you the tools to win these deals, usually competing with the direct sales arms of the mobile networks. Your supplier will need to be an aggregator with access to all the networks, and ideally they will also be an independent MVNO. Most importantly, everything must be automated, with real-time APIs offering zero-touch provisioning and management through a single self-service portal. They will need to be innovative, with a constant stream of relevant mobile data and IoT products that networks would take years to develop and launch. Mobile data is easy to sell, support and bill when you partner with the right channel supplier.

Jola took on just under 300 new partners in 2020 and now has over 1,000. COVID-related projects fuelled early demand, but these temporary revenue streams were quickly dwarfed as our partners’ customers started to look at projects they had on the back-burner like cost-saving IoT solutions. We recently put 30,000 multinetwork SIMs into iPads for one public sector project, unrelated to COVID.

Getting started

Speak to your existing customers, understand their requirements and then partner with an aggregator that can provide innovative solutions, unavailable elsewhere. Find out about their current projects and challenges. Once you have established your customers’ requirements, start building your solution.

We were a Gold Sponsor at Margin in Mobile recently, and the number one question we were asked was ‘How do I get into IoT?’ Reading the room, most of the delegates in attendance already sold mobile SIMs. They were familiar with the mobile opportunity, managing voice and data SIMs for businesses, and some had an established mobile broadband proposition. Very few had ventured into selling mobile data for M2M and IoT solutions.

They were familiar with the opportunity to provide sensors, starting with smart meters in offices to street lighting opportunities for local councils, but many were not sure where to start.

The advice we gave was as follows:

Speak to your existing customers to gather requirements

Do you already supply local councils? Schools? Colleges? Universities? Blue-light services? Transport companies? Local and national retailers? Hotel or pub chains?

Find out about their current projects and challenges. Who in your base is involved in smart street lighting? Smart bin collections? Smart parking solutions? Digital signage? Smart ticketing solutions? Smart kiosks? Smart devices for taking orders? Who needs smart devices for remote learning? Who needs connected devices for personal alarms and CCTV cameras? Push-to-talk radios? Bodycams? Security alarms? Who needs asset tracking and monitoring devices? Who needs sensors? Once you have established the requirements of your customers who already buy from you, start building your solution. 

With whom do you need to partner to meet these requirements?

Whom do you need to partner with for the devices, and where are you going to get the connectivity from? What challenges do you need to overcome? Who has the most cost-effective mobile data solution to meet the requirements? Who is agile enough to develop solutions to meet the time frames? Can you manage the data usage across the estate? Can you control usage and costs and protect your customer from bill shock?

The Internet of Things (IoT) is making parking a lot easier. IoT parking solutions capture images of vehicles, registration numbers and times of entry to automatically calculate parking charges on exit.

Parking sensors are autonomous, wireless devices that are easy to install. The entrance and exit of vehicles and the duration of parking are monitored in real-time, and parking costs are calculated accurately.

Specialists are providing solutions for public and private car parks to help users pay for parking more efficiently. Private APN connectivity is often required, and data deal sizes are often in their thousands. The challenge to some specialists lies in the service they directly receive from the MNOs and the lack of direct monitoring and control over their SIM estates. Lack of visibility of usage can lead to large data overage charges on a regular basis.

Aggregated multinetwork SIMs managed in a single management portal offer specialists full visibility and control over their estates as well as the ability to completely avoid data overage charges.

Jola is an award-winning, channel-only supplier of business communications, specialising in mobile data SIMs. We are a global mobile data specialist providing innovative IoT and mobile data solutions to MSPs, ISPs, distributors, IT support companies and telecommunications resellers.

Demand for Machine to Machine (M2M) and (IoT) SIMs is growing, as well as multi-network and Low Power SIMs (LP-WAN). Channel partners are building a pipeline of big deals in key vertical markets, generating high-margin recurring revenue from 4G data.

Transport

There are many experienced providers offering end-to-end solutions to the transport industry, involving 4G routers and cameras. Trams, buses and trains are tracked, and arrival times accurately estimated and advertised, factoring in potential delays. These devices need 4G data SIMs, often with a fixed IP or delivered via a secure Private APN. On average there are seven SIMs per bus, for logging into the cameras to download relevant footage, Wi-Fi, secure card payments, passenger trackers, applications tracking hours worked, engine telemetry and miles travelled.

Utilities

Businesses are managing their energy flows through smart energy grids and smart meters, allowing for more accurate bills. There is a focus on improving energy efficiency and resolving outages more effectively, with remote site monitoring. These devices often require LP-WAN SIMs for longevity and don’t use much data.

Health

Smart devices offer important patient benefits, like connected ambulances. Ambulance crews have access to high-bandwidth internet capabilities, and tablets holding patient records. This means that information can be sent to hospitals in real-time. Tablets require data-only SIMs with data packages to meet requirements.

Security

Commercial security is getting smarter. CCTV and alarms can be monitored securely and footage can be stored remotely. Security devices typically require M2M data SIMs or Fixed IP SIMs.

Retail

Stores are using technology to differentiate themselves by enhancing their in-store experience. They are allowing customers to beat the queues with connected handheld smart devices. From personalised billboards to tailored signage, retailers are evolving to meet changing market conditions. For digital signage, Intelligent 4G routers and multi-network M2M SIMs allow retailers to plug signs in anywhere in the UK and not worry about signal strengths, blackspots or hackers trying to edit their content.

As water management systems age and infrastructures are updated, utilities companies consider long-range remote meter systems. By connecting water meters, utility companies eliminate the need for on-site meter readings, saving time and often improving customer satisfaction.

Dispatching staff to manually read water meters is both time-consuming and a logistical challenge. Reductions in manpower, fuel and vehicle maintenance costs add up to significant savings for utility companies switching to smart water meters.

Nonconnected water meters take point-in-time readings on a periodic basis, therefore providing a fairly limited amount of data about water usage patterns. Smart water meters give companies access to a continuous stream of real-time information about water consumption.

Smart water meters also give utility companies real-time alerts regarding outages, pipeline failures and leaks. This additional information allows companies to engage in early or preventative maintenance, detecting problems before they worsen and become more costly. Water management information can be stored in the cloud, accessible via web-based dashboards, making data gathering and analysis simple and efficient.

Specialists rolling out smart meters need reliable cellular connectivity they can manage, which will continue to perform as long as the devices are deployed.

Jola offers the widest range of mobile data SIMs from multiple suppliers, including LP-WAN, which are easy to order and manage via Mobile Manager.  

Jola joins Intel’s ORI, which is a broad ecosystem of retailers, system integrators, software vendors, equipment manufacturers and solution aggregators that drive the future of retail. The goal of ORI is to enable open, accessible solutions that accelerate iteration, flexibility and innovation at scale – from the edge to the cloud.

A collaboration between leading industry vendors enables retailers to minimise up-front investment time, reduce interoperability issues and allow innovation to happen at an accelerated pace.

The Internet of Things (IoT) is making parking in major cities a lot easier. IoT parking solutions provide information such as available parking spaces to connected users. Information is collected, analysed and personalised for users in real time. Intelligent parking, as well as traffic monitoring, has helped to reduce congestion and improve traffic mobility in major European cities such as Barcelona and Madrid.

County councils are investing in technology to help reduce pollution and increase traffic throughput in major cities. Intelligent parking apps are available to keep commuters informed of available parking spaces in their area.

IoT parking solutions offer a few key benefits as follows:

1. Less time spent in vehicles helps improve the productivity of commuters, and the lower volume of circulating traffic helps reduce the number of road accidents.
2. A high volume of vehicles circulating at low speed creates traffic congestion, which contributes to higher levels of gas emissions. More fluid traffic helps reduce fuel consumption and the build-up of road traffic air pollution.
3. Parking sensors are autonomous, wireless devices that are easy to install. The entrance and exit of vehicles in parking spaces and the duration of parking are monitored in real time. Data is sent to an application so that all users can track free parking spaces efficiently and parking costs are calculated accurately.

Councils are partnering with solution providers to help reduce pollution and improve traffic flow in major cities. Specialists are providing solutions for public and private car parks to help users park and pay more efficiently.