Jola Cloud Solutions' Blog

Are you rolling out solutions that require 4G data in multiple locations? Could you benefit from direct control over SIM assets and the ability to aggregate data across sites?

The challenges

Managing multiple carriers, manual processes, the lack of direct control, the high cost of site surveys and monitoring data usage can all be challenging. MSPs will not always know how much 4G data has been used in each location, especially when used as part of a 4G backup solution. Corporate clients often complain about data overage charges they do not expect.

Jola

Jola has a network of just under 1,000 partners, with a 95% approval rating, made up of global MSPs, specialists and resellers. MSPs say they choose Jola for their differentiated and cost-effective product range, management portals and excellent service.

We work with global MSPs with offices in the UK and abroad. Our MSPs service well-known brands in multiple sectors and countries. We provide bespoke solutions that cannot be bought directly from mobile carriers, giving MSPs complete control over their global estates of SIMs and some connected devices.

Our solutions

Jola provides a wide range of data-only M2M/IoT SIM packages including multinetwork roaming SIMs with pooled data options. MSPs only need to contract with one supplier. They have access to an automated management portal and complete visibility and control over their entire SIM estate.

The problem with roaming SIMs is management. They often roam into countries with expensive data rates or use more data than they should. This results in data overage charges. On a single SIM this is bad enough, but for MSPs managing thousands of SIMs in smart devices globally, this is a serious problem.

What MSPs really need is a management portal to see where each SIM is at any time with the ability to set up alerts should any wander into countries with higher data charges. A single supplier and one portal are much easier to manage than multiple suppliers in different languages. The ability to share data across an estate is also useful to avoid overage costs. Real-time data is essential to accurately estimate usage across the estate as well as full automation so that requests for activations, bolt-ons and ceases are implemented directly.

Most importantly, MSPs need reliable, cost-effective mobile data which is fit for purpose and which they can control without needing to go out to site and run surveys.

UK police forces are using technology to become more productive, efficient and visible. The digital policing vision aims to improve investigations and make it easier for the public and police to communicate. Forces collaborate with technology partners, generating mobile data opportunities.

Mobile Forensics

Police are using mobile fingerprinting systems that allow them to check an unknown person’s identity against a database of 12 million records in less than a minute. Some officers carry handheld smart scanners, allowing them to scan fingertips in the field.

Smart Devices

4G smart devices such as mobiles, tablets and cameras are being used to complete reports much more efficiently. Police officers are able to record incidents and arrests on body cameras and have the option to send livestreams to nearby officers for assessment and support.

Push-to-Talk Radio

Two-way walkie-talkie radio technology is being upgraded to 4G. While this has created an opportunity, suppliers are finding it difficult to identify the strongest 4G signal for each device.

Leading Push-to-Talk specialists opt for multinetwork SIMs, which will work in the majority of locations. They provide data SIMs for LTE Push-to-Talk radios in both the public and private sectors. They replace legacy PTT radio, which requires base stations with new LTE hardware, improving connectivity and coverage and reducing maintenance costs significantly.

Retailers want fast, reliable, cost-effective internet connectivity in stores for EPOS till systems, kiosks, advertising screens, WiFi etc. They often use 4G as a back-up to a fixed line primary circuit, to ensure business continuity. Retailers are not always sure which network is best in each location, when the 4G back-up will be needed and how much data they will use. Sending engineers to site to establish the strongest signal costs time and money. In addition, they regularly receive high data overage bills, which can be tens of thousands of pounds a month. When a service fails, they often won’t know if it’s the network or the device and are forced to send an engineer to site.

Managed Service Providers are experienced at designing, rolling out and managing solutions however have struggled with the 4G element, managing multiple in-country suppliers, with multiple manual ordering processes and a lack of visibility across the SIM estate. They have had no direct control over SIM assets and no way to aggregate data usage across countries. They want full control over every element of the roll out.

Jola offers a wide range of multi-network roaming SIMs, with aggregated pools, offering multiple terabytes of data across thousands of sites globally. Our multi-network SIMs are un-steered, connect to the strongest available signal and retain connectivity when multiple carrier networks fail.

Mobile Manager is our online management portal for ordering and managing estates of mobile data SIMs. Our white label portal communicates in real-time with multiple 4G networks and can be used by both MSPs and their retailers. Mobile Manager handles SIM activations, ceases, suspensions, reports, alerts and bolt-ons.

Smart transport networks offer significant benefits to passengers, operators and local authorities, enabling urban services to become more efficient, effective and safe. Cities from London to Singapore are already building them. Madrid is leading the way, with a central control room that receives and integrates data from 40 urban control rooms. They cover over 100 bus routes, 300 railway lines and 200,000 cameras, delivering end-to-end surveillance and security solutions.

There are many experienced providers offering end-to-end solutions to the transport industry, involving 4G routers and cameras. Trams, buses and trains are tracked, and arrival times accurately estimated and advertised, factoring in potential delays. These devices need 4G data SIMs, often with a fixed IP or delivered via a secure Private APN. On average there are seven SIMs per bus, for logging into the cameras to download relevant footage, Wi-Fi, secure card payments, passenger trackers, applications tracking hours worked, engine telemetry and miles travelled.

Challenges

Service providers face a few challenges with 4G. Some networks are stronger than others in specific locations requiring relationships with multiple network providers. Secondly, they have no way of tracking data usage and if devices use more than their allocated monthly allowance, they get high data overage charges. Thirdly, they need a secure channel for transmitting financial data.

Unlimited data SIM cards have been available for a while. They are great for users who don’t want to worry about how much data they are consuming each month. MSPs prefer to buy wholesale packages fit for purpose, they can control.

Jola supplies unlimited data packages, fit for purpose on 30-day, 12-month and 24-month contracts that will work on 5G, where available. They are keenly priced and designed to work in routers and M2M devices.

Jola also offers a range of intelligent 4G routers which provide high speed connectivity for M2M and IoT applications. They are all IoT gateways, with built-in intelligence. Our models are competitively priced and available to order via Mobile Manager. They are delivered to site pre-configured with a Jola SIM and are suitable for mobile broadband and large scale IoT roll outs.

In Demand

Demand for unlimited data SIMs is high, as is demand for intelligent 4G routers. MSPs partnering with Jola and selling unlimited data packages enjoy an uplift in revenue and margin.

There are two types of partners that sign up with Jola for SIMs. The first already has an opportunity and needs a supplier to help fulfil their 4G element; the second is looking to grow their business by adding profitable M2M/IoT revenue streams to their portfolio.

Experienced Partners

Partners with existing opportunities often have strong relationships with their clients. Although they may not yet offer 4G, they are trusted advisors and source the elements they need to build and roll out solutions. These partners are looking for a solution to a data problem. They need a partner to provide a cost-effective solution and help them win their bid. This may involve presales and product development to create a tailored solution. MSPs winning bids for thousands of connected devices, such as iPads for the NHS and tablets for local schools, often include SIMs and associated security measures to help win the deal.

New Partners

New partners selling 4G data for the first time want to understand the products, pricing and, more importantly, the opportunity. Partners with a large connectivity base often start by offering 4G backup solutions and temporary Ethernet solutions. Many can already see how the product would meet the needs of their audience and package it accordingly. During lockdown, many sold homeworking solutions involving 4G routers and unlimited SIM cards and then moved to keyworker solutions for pop-up hospitals and testing and vaccination centres.

In retail and construction, specialists started to add 4G connectivity to their IP-CCTV and IP-PTT radios on short-term contracts for site offices. In transport, specialists sourced 4G connectivity partners for their cashless ticketing systems, on-board WiFi, IP-CCTV and tracking solutions.

Successful partners conducted case studies and produced reference sites to help them build a pipeline of similar opportunities.

According to a recent report by Transport Focus, passengers listed value for money, punctuality, Wi-Fi connectivity and safety as their main priorities. These factors are driving an increase in demand for smart transport networks around the world, creating 4G and 5G data opportunities, which Solution Providers are well-placed to provide.

Smart transport networks offer significant benefits to passengers, operators and local authorities, enabling urban services to become more efficient, effective and safe. Cities from London to Singapore are already building them. Madrid is leading the way, with a central control room that receives and integrates data from 40 urban control rooms. They cover over 100 bus routes, 300 railway lines and 200,000 cameras, delivering end-to-end surveillance and security solutions.

Many experienced providers offer end-to-end solutions to the transport industry, involving connected devices. Trams, buses and trains are tracked, and arrival times are accurately estimated and advertised, factoring in potential delays. These devices need data SIMs, often with a fixed IP or delivered via a secure private APN. On average, there are seven SIMs per bus for logging into the cameras to download relevant footage, Wi-Fi, secure card payments, passenger trackers, applications for tracking hours worked, petrol levels and miles travelled.

Challenges

Service Providers face a few challenges with 4G. Some networks are stronger than others in specific locations, requiring relationships with multiple network providers. They have no way of tracking data usage, and if devices use more than their allocated monthly allowance, they get high data overage charges. They also need a secure channel for transmitting financial data.

In today’s restaurants, PoS devices do so much more than taking orders. They can also connect with inventory management systems, back-end pricing systems, loyalty programmes and so much more. Before handheld devices, servers had to write down orders and take them back to a centralised terminal or stand behind them to fulfil orders.

PoS systems allow servers to spend more time with customers to improve their experience. They allow servers to promote new menus and link loyalty accounts to keep customers coming back for more.

Challenges

One of the challenges MSPs face when installing PoS systems is Internet connectivity. Where 4G signal is strong, it is often used, as it is quick and easy to set up. Multinetwork SIMs offer simplicity for chains in multiple locations.

Jola’s Solution

Jola eSIMs offer multinetwork roaming data across all four major mobile networks, and our routers arrive preconfigured. Estates can be managed in Mobile Manager.

Mobile Manager

Mobile Manager is our online management portal for ordering and managing estates of mobile SIMs. Our white-label portal communicates in real-time with multiple 4G networks and can be used by both resellers and their end users. Mobile Manager handles SIM activations, ceases, suspensions, reports, alerts and bolt-ons.

4G LTE offers typical download speeds of around 20Mbps and theoretical limits of 150Mbps.  A 500MB file will download in under 4 minutes. 4G LTE offers upload speeds of around 8Mbps and theoretical limits of 50Mbps.

4G LTE-Advanced is a faster version of 4G LTE with typical download speeds of 42Mbps and theoretical limits of 300Mbps. 4G LTE-Advanced offers upload speeds of 30Mbps and can theoretically reach 150Mbps.

4G LTE-Advanced is also known as 4G+, LTE-A and 4.5G. Videos will load on 4G LTE Advanced without a discernible pause and a 500MB file will download in under 2 minutes. It is faster than many home broadband connections!

EE launched this service in London, Birmingham, Liverpool and Manchester, with partial coverage in a number of other UK cities, under the name 4G+. Vodafone rolled it out in London, Birmingham, Manchester, Liverpool, Cardiff, Nottingham, Bristol and numerous other locations. Three launched a 4G+ service, with coverage in major cities such as London, Birmingham, Cardiff, Edinburgh and Glasgow.

5G is the fastest mobile network technology available and download speeds are averaging around 130-250Mbps, but networks claim peak speeds of 1Gbps or more are already possible. Using those average speeds, a 500MB file would be downloaded in under 30 seconds. There’s less data on upload speeds, but it’s likely to average at most around half the download speed.