Office UC is an application which allows you to make voice and video calls over the JolaPhone network via a softphone which is available to download on a PC, phone or tablet. It comes as standard as part of Jola Premium Broadsoft hosted telephony bundles.
What is UC Team?
UC Team is an option which also includes conference calls and the ability to share your desktop for collaborative working.
How do I make and receive calls?
Calls are made and received via the application, as if you were sat at your desk using your handset. You have the option to call from the app, call from your IP phone or video call. You can easily access your voicemail from the dial pad too. You can mute callers and adjust the volume of the call, transfer calls, put callers on hold and show or hide video.
How do I manage calls?
Answer or decline calls by clicking the green or red buttons. If contacts are already in the directory you can see who is calling before you answer without having to recognise the number. Call waiting allows you to put one call on hold and answer another call. Calls can be transferred blind or attended if you need to brief a colleague before transferring a call. Call Move can be used where users have Shared Call Appearance or Call Director where active calls on a desk phone can be transferred seamlessly to a smartphone via the Call Pull button.