Jola Cloud Solutions' Blog

Each year, millions of Brits cross the channel to visit mainland Europe and further afield for business and leisure. For business users it is essential to stay connected whilst travelling to check emails, access documentation and for navigating to meetings.

Use your own

When you travel you can use your existing minutes and data with EuroTraveller or WorldTraveller for a small additional daily fee. You can also buy bolt-ons for additional data, European, World or roaming minutes.

JolaMobile

JolaMobile is a very cost effective and flexible SIM-only business mobile service provided on the Vodafone network. There are three main packages to choose from which include standard UK minutes, texts, 4G data and non-geographic number minutes on a 30-day rolling contract. You can easily add additional minutes such as non-geographic, Ireland, European, European roaming, World and World roaming. You can add EuroTraveller and WorldwideTraveller, additional data and roaming data as required. We also offer mobile broadband in the UK, EuroData and WorldData SIMs.

Hunt groups allows users within a group to be included in a specified sub-group to handle incoming calls received by an assigned phone number. Group administrators can choose from any of the following schemes, each of which rings the specified phones in a different manner:

• Circular – sends calls in a fixed order. The call is sent to the first available person on the list, beginning where the last call left off.
• Regular – sends calls to users in the order listed by an administrator. Incoming calls go to the first available person on the list, always starting with the first person on the list.
• Simultaneous–rings all of the users in the group simultaneously; the first user to pick up the ringing phone is connected.
• Uniform – as a call is completed, the user moves to the bottom of the call queue in a shuffling fashion. The next incoming call goes to the user who has been idle the longest. If a user receives a call that was not directed to them through the hunt group, the call is not included in the receiving order for uniform calls.

One in three employees are guilty of not using up their annual leave and those who do go away often remain online, still checking and replying to work emails. Thanks to cloud computing with the ability to access not just your email, but your documents, CRM and billing platform from your mobile as well as using the mobile client for your hosted telephony, it is getting worse.

Taking holiday is important for both staff and businesses. Work can at times be all-consuming, so it’s understandable that workers find it hard to switch off and for many, the fear of falling behind on their workload whilst on holiday is enough to keep them in the office. However, those running a business need to have processes in place that encourage annual leave, otherwise staff could burnout. How many of these steps do you take in your business for example?

1 - Encourage annual leave

First and foremost, as a business you need to foster a positive message about annual leave and engrain it into your company culture so that employees don’t feel guilty about taking time off. Instead encourage staff to take a break and promote the importance of unwinding and leaving the office behind. You could also use annual leave as an incentive for reaching targets.

2 - Put simple processes in place

Your business should make the process of booking holiday easy. Make sure handover processes are also in place, so that your staff don’t have to worry that their workload is piling up in their absence; this could be achieved through a team meeting, via email, or both, so that their team is aware of what needs to be done. Similarly, activating ‘out of office’ responses helps employees relax that bit more, as they know that urgent enquiries will be picked up by someone else.

Hoteling

Hoteling allows users to log in to a guest profile on a shared phone. Once users have logged in to their guest profile, the shared phone acts exactly like their own phone—all their network features, phone number(s), and dial plan capabilities are available on the shared phone. This is of use if you have a hot desk in your office used by many.

Shared call appearance

Shared Call Appearance (SCA) offers the user the opportunity to run several devices (e.g. mobile app, handset, softphone) on the same extension, usually with no additional charge. The user’s profile is cloned on each device so they behave identically. For example, when switched on all devices will ring at the same time and Busy Lamp Field (BLF) settings will be identical. Calls cannot be transferred between shared devices and devices cannot call each other.

Openreach recently reported that over 25 million homes and businesses can now access up to 80Mb/s Fibre to the Cabinet (FTTC) superfast broadband. 19 million premises were connected in the first roll out in 2014, at a cost of £2.5bn.

Ultrafast 330Mbps capable Fibre-to-the-Premises (FTTP) is also said to be available to over 200,000+ UK premises and there are plans to roll out next generation hybrid fibre technology with download speeds of around 300Mb/s by 2020.

The opportunity

As a trusted supplier of services to UK SMEs you may be asked to advise on connectivity available as customers consider upgrading. Typical customers are start-ups looking to set up their first office, growing businesses moving to bigger premises and SMEs considering cloud-hosted applications such as hosted voice.

During our business careers we forge many partnerships, have you ever thought about why some are so much more successful than others?

Trust

This is non-negotiable. It also needs to be unreserved, unambiguous, and unequivocal. Trust is one of those things that is easy to advertise but a lot more difficult to demonstrate and retain over a long period of time. It is doing what you say you are going to do. It is coming to an agreement and honouring it. It is having contracts that are clear and concise and don’t hide any surprising clauses. It is about trusting someone with your end users, helping you demonstrate products and win new business.

Shared vision

Sharing a vision such as a passion for customer service is important. On a day to day basis it is about having someone to contact and support you, answer queries so you can get back to a customer in a timely fashion. Someone who takes calls after hours like you do, to go the extra mile for your customers. Someone who isn’t dictated to by strict processes and scripts who can help you customise a solution and expedite delivery to meet expectations where possible.

Recent research from YouGov suggests that there is now a 50/50 split in mobile users on contract and SIM-only deals in stark contrast to the previous year where only 16% of contracts were SIM-only. Both types of deals have grown in the last five years however SIM-only deals have grown the most. Since 2010 the percentage of phone owners with contracts has decreased from 80% to 67%.

1 – Not employing the right people

However, you decide to recruit, putting the time in to plan the type of person you need and their potential career path is worth it. The cost of hiring the wrong person and then needing to recruit again is not just one of time and money.

Hiring a team with a different skill set to yours is invaluable as it allows you to delegate tasks outside of your unique abilities, to keep you focussed on driving growth. Allowing your team to progress their career within your business and rewarding staff with bonuses also helps to retain focus on shared goals.

2 – Not effectively managing cash flow

Growing a business and managing a cash flow go hand in hand. Late payments and billing disputes can be an even bigger problem, when you factor in additional costs to fund growth. Banks may be able to help with overdrafts for working capital but you need to arrange this in advance. Direct debit can help with late payments. Detailed cash flow forecasts can help to highlight any issues before they affect your business.

MSPs

The term MSP (Managed IT Services Provider) has been around for years, typically it is an IT Support company that remotely manages a company’s IT infrastructure, with services such as managed IT.

Pay monthly services

Managed IT services tend to have a fixed monthly cost and are flexible to accommodate changes in requirements as companies grow. Traditionally MSPs partner with vendors such as Microsoft and other VADs (Value added Distributors) to ensure the latest IT solutions.

IT support desk

IT support desk is a popular managed IT service which allows customers to unlimited helpdesk support in business hours although specialist services are also available out of hours for sensitive applications. Pricing is often associated with the number of users of the service.

Monitoring

Monitoring is another common service which gives SMEs peace of mind that their hardware is being kept up to date with the latest upgrades and alerts are raised should services go down.

Low upfront costs

Hosting business applications, such as telephony, in the cloud typically has low upfront costs, as solutions are sold on a per seat per month basis. There may be a small set-up fee, however it is possible to upgrade to a feature-rich phone system, with the latest IP handsets, for around £14pcm.

Availability of fast, reliable internet connectivity

If your phone system is hosted in the cloud, it goes without saying that a stable, high-bandwidth connection is critical. The roll out of faster, more reliable fibre broadband has made the decision easier for those who can access it today. In areas where faster fibre broadband is not yet available, BT Openreach has introduced a waiter’s scheme, where suppliers can place an order and when the number of waiting orders reaches a threshold, the cabinet is prioritised for an upgrade.

Need for scalability

The cloud route is excellent for allowing you to downsize or upsize your desk phone needs in short order with minimal effort. Going in-house for your phone system can require purchasing licenses outright and in some cases, investing in greater hardware. Not to mention, if you don't have your own IT staff, you need the skills to configure additional users. This is usually self-administered via a portal with cloud-hosted solutions.