Jola Cloud Solutions' Blog

As part of our onboarding process at Jola, we help new partners understand, productise and promote our services under their own brand, tailored to meet the needs of their audience. We spend much time analysing their current customer base, looking for opportunities we can win.

Marketing reflects the pain points of its audience whilst gently suggesting unique solutions that cannot be delivered by anyone else. It helps to build a brand and a voice in the marketplace which is unique.

Marketing understands the competition and how its own brand is different. There is a science behind delivering the right message to the right person at the right time. It can be achieved by multiple departments working together: sales with their ear to the ground gathering market data and customer requirements, product teams creating innovative solutions that exceed expectations and offer cost savings, delivery teams doing what they say they are going to do, billing teams who charge you accurately and support teams you can depend on to fix any issues.

Marketing is designed to be emotional, to build strong feelings about a brand no new information can influence. Marketing should continually evolve to meet the changing needs of the market. 

Are you thinking about adding a 4G connectivity solution to your proposition? Are you being asked about it from customers, or are you looking to enhance service or reduce risk for your clients?

4G primary is often called mobile broadband and is used for both temporary and permanent connectivity solutions. Resellers can often provide temporary connectivity until a broadband or Ethernet circuit goes live and can also be used as a 4G failover solution should the primary circuit fail.

4G backup is commonly used to back up primary networks to add an extra layer of resilience; however, managing 4G can be challenging for the reseller and expensive for the client. You need to consider applications that work perfectly well over Ethernet or broadband, which need to work equally well over 4G should the primary network fail. You also need to consider the cost of using 4G data should the primary network fail and the ongoing cost of a 4G solution that no one is using whilst the primary connection is stable.

Need Fixed IP or L2TP?

Many MSPs require one or more Fixed IP addresses on their SIMs. ISPs often require SIMs to be using L2TP so they can control the IP addressing and routing. Jola can supply both.

We were a Gold Sponsor at Margin in Mobile recently, and the number one question we were asked was ‘How do I get into IoT?’ Reading the room, most of the delegates in attendance already sold mobile SIMs. They were familiar with the mobile opportunity, managing voice and data SIMs for businesses, and some had an established mobile broadband proposition. Very few had ventured into selling mobile data for M2M and IoT solutions.

They were familiar with the opportunity to provide sensors, starting with smart meters in offices to street lighting opportunities for local councils, but many were not sure where to start.

The advice we gave was as follows:

Speak to your existing customers to gather requirements

Do you already supply local councils? Schools? Colleges? Universities? Blue-light services? Transport companies? Local and national retailers? Hotel or pub chains?

Find out about their current projects and challenges. Who in your base is involved in smart street lighting? Smart bin collections? Smart parking solutions? Digital signage? Smart ticketing solutions? Smart kiosks? Smart devices for taking orders? Who needs smart devices for remote learning? Who needs connected devices for personal alarms and CCTV cameras? Push-to-talk radios? Bodycams? Security alarms? Who needs asset tracking and monitoring devices? Who needs sensors? Once you have established the requirements of your customers who already buy from you, start building your solution. 

With whom do you need to partner to meet these requirements?

Whom do you need to partner with for the devices, and where are you going to get the connectivity from? What challenges do you need to overcome? Who has the most cost-effective mobile data solution to meet the requirements? Who is agile enough to develop solutions to meet the time frames? Can you manage the data usage across the estate? Can you control usage and costs and protect your customer from bill shock?

Experts such as McKinsey suggest that 5G will have the most impact in four key areas: mobile broadband, IoT, mission-critical control and fixed wireless access.

Enhanced mobile broadband

Faster speed, lower latency and greater capacity could enable on-the-go, ultra-high-definition video, virtual reality, and other advanced applications.

Internet of Things

5G will unlock the potential of IoT by enabling more connections at once at extremely low power. This could create additional monthly revenues, but average IoT revenues will be a fraction of those for mobile broadband because of low usage.

Mission-critical control

As connected devices become increasingly central in applications that demand absolute reliability, such as medical devices and vehicle safety systems, latency will serve as a limiting factor. Because 5G has the potential to deliver significantly lower latency, it provides opportunities in healthcare, utilities, and other time-critical contexts.

Fixed wireless access

Fixed wireless access has existed for years, primarily in areas with no viable wired broadband. 5G is capable of delivering speeds of more than 1Gb/s to the home, making it a viable alternative to wired broadband in many markets, especially in markets without fibre.

Retailers, such as fast-food restaurants, have invested in self-service kiosks to allow customers to order their own meals in-store and have them delivered to their seats. Connected kiosks require gateways, routers and data SIMs. Stores typically have multiple connected devices, which are becoming more complex and expensive to manage.

Self-service kiosks in hotels allow guests to check in and out. They are really useful at peak times to reduce waiting times and improve customer experience. Automating processes help reduce costs for the hotel, which no longer needs to pay employees a premium to work unsociable hours on the front desk. Kiosks are also used to promote upgrades and extras, generating additional revenues.

MSPs installing self-service kiosks in multiple locations must consider electricity points, the availability of connectivity as well as the management of an increasingly complex IT network at each location.

Connected kiosks often require gateways and routers in addition to 4G. Managing multiple connected kiosks in different locations can be costly and complex to manage. Site surveys are often required to establish the strongest 4G signal in each location.

Jola partners offer a unique solution with their Intelligent 4G routers. Our routers are smart and negate the need for a gateway. Jola SIMs are all managed within one easy portal. MSPs can easily manage and monitor data usage across sites. We offer multinetwork roaming data across all four major mobile networks, and our routers arrive preconfigured. 

Suitable for mobile broadband and large-scale IoT rollouts, our routers run a unique operating system allowing apps to be installed alongside the core routing software. There is a range of off-the-shelf apps that add several other capabilities. To help accelerate IoT projects, Jola can develop apps on a consultancy basis.

Pooled data is the ability to have mobile data, that can be shared across more than one associated SIM card. Pooled data plans are popular in both consumer and business markets to help negate overage charges.

What problems does pooled data solve?

Business customers find data usage difficult to predict, especially in phones and tablets, as so many factors can influence excess usage. If usage notifications from the carriers are late or not received, both customers and resellers are unaware of the data overage charge, until the bill is received. This has put many resellers off selling mobile data, as the bill shock caused by overages has upset their customers.

What types of pools are available?

Fixed pools are available for resellers who know how much data they need for their customer. Their monthly data usage is predictable, and the customer wants to pay for an amount of data each month, which can be shared across multiple users.

Aggregated pools are available for resellers whose customer’s SIM estates are growing or shrinking. The pool increases or decreases every time a data SIM is added or removed.

Buffer pools are available to help negate overage charges at an account and network level. You need to buy separate buffer pools for each carrier network, however you can use the buffer to negate any overage charge from that carrier in your estate. It can reduce the data overage cost significantly.

Data Buckets allow you to buy data that can be used over a period of time.

Public sector services in healthcare and blue light services are being encouraged to ‘go digital’ to become more efficient and get the most out of their budgets. MSPs are helping to provide innovative and cost-effective solutions such as;

Smart Devices

Ambulance crews are using tablets containing 4G SIM cards to access online information about medical and traumatic conditions and treatment on the move. They are completing incident forms online and accessing ePCRs and information about healthcare providers and plans.

Police Officers are able to record arrests on body cameras and send content in a live stream to officers nearby for assessment and support.

Smart Communications

Ambulance crews can electronically send details about the patient to the emergency department including appropriate photographs from the scene of the incident e.g. road traffic collision or electrocardiogram readings, to help doctors determine the extent of injury that may have been sustained. This allows staff in the hospital to prepare and be ready to act when the patient arrives.

Mobile forensics

Police are now using mobile fingerprinting systems that allow them to check the identity of an unknown person against a database of 12 million records in less than a minute. Many officers carry hand-held scanners connected to their 4G smartphone, allowing them to scan fingertips. The scans are checked against the database.

Digital interviewing

Many police forces are using digital audio-visual interview equipment and touch screens for custodial interviews. These provide improved access to recording for police, legal representatives and suspects.

Push to Talk Radio

Two-way walkie-talkie radio technology is being upgraded to 4G. This has created an opportunity for partners, who are already familiar with selling 4G data solutions.

Are you rolling out solutions that require 4G data in multiple locations? Could you benefit from direct control over SIM assets and the ability to aggregate data across sites?

The challenges

Managing multiple carriers, manual processes, the lack of direct control, the high cost of site surveys and monitoring data usage can all be challenging. MSPs will not always know how much 4G data has been used in each location, especially when used as part of a 4G backup solution. Corporate clients often complain about data overage charges they do not expect.

Jola

Jola has a network of just under 1,000 partners, with a 95% approval rating, made up of global MSPs, specialists and resellers. MSPs say they choose Jola for their differentiated and cost-effective product range, management portals and excellent service. 

We work with global MSPs with offices in the UK and abroad. Our MSPs service well-known brands in multiple sectors and countries. We provide bespoke solutions that cannot be bought directly from mobile carriers, giving MSPs complete control over their global estates of SIMs and some connected devices.

What is a Private APN?

A private APN (Access Point Name) is a point of entry onto an IP network for a mobile device. Private APNs allow connections to a corporate network simply and securely over a Private IP address range, without touching the Public Internet. This is done without the need for multiple VPNs, additional hardware and additional overheads.

What are the benefits? 

• Devices are connected to a private network, avoiding the public internet, therefore increasing security. Secure internet break-out options are usually available.
• Data security is increased as low level malware cannot bypass the APN.
• Jola’s Private APN is self-built solution within a white label portal, with extensive management tools, so resellers retain complete control.

Security – IoT LTE devices can be configured to use a Private APN. Using a Private APN in conjunction with a Fixed Private IP VPN solution terminating at a customer’s data centre, an organisations' data remains on the customer’s private data network.

Configurability – Private APNs offer customers the ability to configure settings such as IP address ranges, static or dynamic addressing, as well as authentication. No VPN specific hardware or client software is required.

Cost-Effectiveness – Private APNs offer a cost-effective mobile VPN solution which allows deployment of corporate security policies on mobile devices.  It allows fast distribution of routing changes to connections to the LTE network. 

Coverage – The EE UK/EU/US M2M SIM allows for access across the UK, Europe and the US.  For VPN applications, it translates into seamless access to all the organisation’s applications and data, conveniently and securely, virtually anywhere in the world.

There are many reasons MSPs decide to migrate mobile databases. It is often driven by the needs of their end user. Because of the hassle of potentially swapping out thousands of SIMs, the decision is usually not made lightly. However, there are driving forces such as the need to access newer technologies, the need for a better deal and the flexibility to change suppliers and not be tied in.

4G is preferable for M2M and IoT customers because of its speed, but moving to 4G may involve switching thousands of SIM cards deployed globally and upgrading devices, which is an operational headache with a large associated cost.

The ability to manage data estates directly to track usage is also preferable. End users do not want to run the risk of regular data overage charges and need to know that they can upgrade and downgrade their data SIMs to meet their specific requirements.

No one wants to be tied into a long-term contract with fixed pricing. The ability to protect margins and remain competitive is essential to MSPs, and end users require solutions to be flexible.