Jola Cloud Solutions' Blog

The healthcare sector has been adopting new technology to assist with medical activities for some time. Despite the COVID-19 pandemic, technology has developed at a much faster pace in this sector, which presents opportunities for the channel.

Medical professionals are adopting new ways to treat patients and avoid unnecessary in-person treatments, and IoT devices have helped make this possible. Smart thermometers have been used to measure temperatures, and wearable IoT devices are used to track patients’ vital signs. Smartwatches and heart rate monitors gather data that can be remotely analysed by a physician.

Challenges

Data security and patient confidentiality are critical in healthcare. The industry must protect itself from hackers, and patients must feel comfortable that their personal data are secure.

Opportunity for the channel

The healthcare sector is in desperate need of technology to avoid unnecessary visits to surgeries and hospitals and to protect frontline workers. Opportunities for mobile broadband, cloud-based telehealth software and mobile data flooded the market, as demand increased for real-time communication and remote monitoring.

Patient experience has changed dramatically during the pandemic, with patients encouraged to wait for doctor call-backs or arrange video calls. Phone systems are being upgraded, telehealth software is being rolled out and smart devices are provided to mobile healthcare workers. Some exhibition centres have been turned into vaccination centres, and the channel was called upon to set up communications and monitoring equipment.

Jola partners have been providing fast, reliable mobile broadband connections, telephony solutions and M2M/IoT data SIMs for monitoring devices, managed in Mobile Manager.

The channel is well placed to help customers adopt new technologies such as 5G. Resellers will know which of their customers are in an area with 5G coverage and also what their requirements are. Many resellers may already be using 4G to solve their customers’ Internet access issues in areas with poorly performing fixed-line services, so 5G is a great opportunity to upsell to new 5G hardware and SIMs.

Is now the time to build offerings that use 5G services?

Now is definitely the time because there’s the opportunity to provide 5G-ready solutions. 5G routers also support LTE Advanced, which is already available in much more of the country than 5G. So by selling a 5G-ready SIM and router, the customer could enjoy a big performance boost even before 5G actually arrives. 

What is the appetite for 5G-ready devices?

In the mobile voice space, the latest handsets from all the main manufacturers are already 5G ready, so any handset replacement project is likely to have 5G readiness as a requirement. In the mobile router space, though, there are extremely few 5G options available although we expect that to change this year now that the major chipset and modem module manufacturers are now producing 5G components in volume.

As water management systems age and infrastructures are updated, utility companies consider long-range remote meter systems. By connecting water meters, utility companies eliminate the need for onsite meter readings, saving time and often improving customer satisfaction.

Dispatching staff to manually read water meters is both time-consuming and a logistical challenge. Reductions in manpower, fuel and vehicle maintenance costs add up to significant savings for utility companies switching to smart water meters.

Nonconnected water meters take point-in-time readings periodically, therefore providing a fairly limited amount of data about water usage patterns. Smart water meters give companies access to a continuous stream of real-time information about water consumption.

Smart water meters also provide utility companies real-time alerts regarding outages, pipeline failures and leaks. This additional information allows companies to engage in early or preventative maintenance, identifying problems before they worsen and become more costly. Water management information can be stored in the cloud, accessible via web-based dashboards, making data gathering and analysis simple and efficient.

Specialists rolling out smart meters need reliable 4G connectivity they can manage, which will continue to perform as long as the devices are deployed.

Jola helps MSPs and specialists uncover metering opportunities within their bases and offers the widest range of mobile data SIMs from multiple suppliers, which are easy to order and manage via Mobile Manager.  

According to Ofcom 8500 organisations in the UK have a RID code but, despite it being the fastest growing product in the world, only around 1000 of these sell mobile data. Why is this?

Resellers feel it is dominated by the mobile networks direct.

Well, yes it is, or at least until recently it was. However, early movers in this market are now hoovering up huge deals by working with aggregators offering products (like Multinet and eSIM) that the networks cannot deliver but their customers demand.

Managing thousands of SIM assets is difficult and resellers have been burned by high overages in the mobile voice and data market.

Agreed but aggregators that offer a real-time comprehensive portal remove the headaches associated with ordering, provisioning and managing SIMs and have eradicated unexpected data overages completely.

It’s hard to sell and too niche.

Resellers often conflate mobile data and IoT. IoT is a subset of mobile data and requires resellers to either partner-up, or develop their own sector ecosystem. Conversely M2M projects for applications like CCTV, coaches, signage and car parks often only need a specialist router and a SIM.

The ARPU is too low and the margin is eroded by the MNOs direct.

Again, you’re probably thinking of IoT projects and the mobile data market is far bigger than just IoT. That said aggregators now have powerfully differentiated IoT solutions that help resellers beat the networks and at decent margins.

The market is not worth the effort.

Seriously, does anyone really still believe this? Mobile data is now the fastest growing ICT product in the world and mobile data companies are valued by the market at 3x the value of traditional comms companies.

A shift towards online shopping has driven demand for fulfilment and distribution centres. These new spaces require reliable connectivity. Where no existing fibre is available, MSPs are turning to 4G.

MSPs are quoting online retailers for bespoke 4G connectivity packages that meet their exact requirements. They are offering solutions that can be preconfigured and delivered to multiple locations to meet tight deadlines.

MSPs are turning to Jola for their multinetwork roaming SIMs controlled in Mobile Manager.

MSPs partnering with Jola are offering multinetwork solutions. Data is managed within Mobile Manager, an online management portal for ordering and managing SIM estates globally.

The healthcare sector has been adopting new technology to assist with medical activities for some time. Despite the COVID-19 pandemic, technology has developed at a much faster pace in this sector, which presents opportunities for the channel.

Medical professionals are adopting new ways to treat patients and avoid unnecessary in-person treatments, and IoT devices have helped make this possible. Smart thermometers have been used to measure temperatures, and wearable IoT devices are used to track patients’ vital signs. Smartwatches and heart rate monitors gather data that can be remotely analysed by a physician.

Challenges

Data security and patient confidentiality are critical in healthcare. The industry must protect itself from hackers, and patients must feel comfortable that their personal data is secure.

Opportunity for the channel

The healthcare sector is in desperate need of technology to avoid unnecessary visits to surgeries and hospitals and to protect frontline workers. Opportunities for mobile broadband, cloud-based telehealth software and mobile data flooded the market, as demand increased for real-time communication and remote monitoring.

Patient experience has changed dramatically during the pandemic, with patients encouraged to wait for doctor call-backs or arrange video calls. Phone systems are being upgraded, telehealth software is being rolled out and smart devices are provided to mobile healthcare workers. Some exhibition centres have been turned into vaccination centres, and the channel was called upon to set up communications and monitoring equipment.

The channel is well placed to help customers adopt new technologies such as 5G. Resellers will know which of their customers are in an area with 5G coverage and also what their requirements are. Many resellers may already be using 4G to solve their customers’ Internet access issues in areas with poorly performing fixed-line services, so 5G is a great opportunity to upsell to new 5G hardware and SIMs.

Is now the time to build offerings that use 5G services?

Now is definitely the time because there’s the opportunity to provide 5G-ready solutions. 5G routers also support LTE Advanced, which is already available in much more of the country than 5G. So by selling a 5G-ready SIM and router, the customer could enjoy a big performance boost even before 5G actually arrives. 

What is the appetite for 5G-ready devices?

In the mobile voice space, the latest handsets from all the main manufacturers are already 5G ready, so any handset replacement project is likely to have 5G readiness as a requirement. In the mobile router space, though, there are extremely few 5G options available although we expect that to change this year now that the major chipset and modem module manufacturers are now producing 5G components in volume.

Smart transport networks

Smart transport networks offer significant benefits to passengers, operators and local authorities, enabling urban services to become more efficient, effective and safe. Cities from London to Singapore are already building them. Madrid is leading the way, with a central control room that receives and integrates data from 40 urban control rooms. They cover more than 100 bus routes, 300 railway lines and 200,000 cameras, delivering end-to-end surveillance and security solutions.

Many experienced providers offer end-to-end solutions to the transport industry, involving 4G routers and cameras. Trams, buses and trains are tracked, and arrival times accurately estimated and advertised, factoring in potential delays. These devices need 4G data SIMs, often with fixed IPs or delivered via a secure private APN. On average, there are seven SIMs per bus for logging into cameras to download relevant footage, Wi-Fi, secure card payments, passenger trackers, applications for tracking hours worked, petrol levels and miles travelled.

Challenges

Service providers face some challenges with 4G. First, some networks are stronger than others in specific locations, requiring partnerships with multiple network providers. Second, they have no way to track data usage, and if devices use more than their allocated monthly allowance, they incur high data overage charges. Third, they need a secure channel for transmitting financial data.

There have been some high-profile cybersecurity attacks on IoT and M2M devices and deployments. The Bristol Airport's flight information system was hacked and held for ransom, and the digital signage in Union Street station was hacked as well, with the train information screens being used to display hardcore pornography at rush hour. These attacks were obviously highly visible and disruptive, but there are also hidden attacks where IoT devices are hacked to become part of botnets that are then used to power massive DDOS attacks against whomever the hackers are trying to target. In this scenario, the device owner may not be aware of their role until their monthly bill arrives and their connectivity consumption has increased dramatically.

Jola provides SIMs that are used in a wide variety of different IoT and M2M scenarios. We’re acutely aware of the need to protect our resellers and their customers from the consequences of falling victim to a cybersecurity attack. At the foundation of what we do is our Mobile Manager portal, which, with its real-time alerts and control, provides visibility into the SIM usage before the monthly bill arrives. However, our approach goes beyond just managing costs. If the application does not need access to the Internet, then why would you expose it online? Jola offers SIMs that provide secure private access back to a corporate network with no access to the Internet at all. This almost eliminates the ‘attack surface’ completely. Jola has also been involved in some extremely high-profile digital signage deployments where our approach to security has gone beyond just securing connectivity. We have provided secure devices with hardened device operating systems and configurations to deliver a truly secure solution.

Our goal is to enable our channel partners to embrace opportunities and benefit from our experience to deliver unique and differentiated solutions to their customers that are secure from threats that are undeniably out there.

We are looking for a fantastic Marketing Executive, with excellent attention to detail, to work within our marketing team on a wide range of projects from digital marketing to live events. You would be part of a fast-growing technology company, based in Stapleford, Nottinghamshire with an inclusive ethos, great benefits and flexible working.

We welcome candidates with marketing experience, great communication skills and excellent attention to detail to join our hard-working, supportive and friendly team.

We are hoping to interview bright, enthusiastic, can-do people, who can balance priorities and take ownership of campaigns and projects.

Essential

1 years’ experience in a marketing role
Excellent communication and people skills
Attention to detail
Strong organisational and time-management abilities
Creativity and commercial awareness
Team player
Basic knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook)

Nice to have but not essential 

BSc/BA in marketing or relevant field
CIM qualifications
Experience with online CRM systems
Experience with online mailing systems 

Ability to learn on the job

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