If you sell mobile SIM cards to SMEs, you may have customers calling in, wanting to activate, cease, bar or swap SIM cards. You have sent an email to the appropriate supplier and have repeatedly checked for a response. You have then called to chase your email and are having target response rates explained to you. In the meanwhile, you are being chased by your customer, who is questioning their importance to you as a customer.
If you had a management portal, you could make changes during the phone call. With real-time APIs, the actions could complete whilst you are still on the phone. Better still you can grant the customer access to be able to manage this themselves.
Mobile Manager is an online management portal for ordering and managing estates of mobile data SIMs. The portal communicates with Vodafone and O2 networks, enabling partners to create customers, manage activations and instantly control SIM swaps, bars, ceases, tariff changes and bolt-ons.
Mobile Manager gives partners complete control over their mobile data assets. Often end users don’t want their mobile data SIMs to switch off when they reach capacity, but they also don’t want to pay much higher out-of-bundle charges. With Mobile Manager, Jola partners can set up alerts to monitor usage limits per customer. They can then automatically pause the SIM or use the overage protection facility. Mobile Manager is a white label portal with parent-child functionality, so partners can extend functionality to their own customers as if the software was their own.
Mobile Manager is a CNA finalist in the Best Partner Portal category. All winners will be announced at a prestigious event in London on the 12th October 2017.
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