With advances in hosted telephony and increasing demand for compliance-based systems, the call recording market remains buoyant. There are a range of solutions to suit all business types and budgets. Cloud-based call recording has several distinct advantages over on premise alternatives as follows:
It is generally cheaper.
Often businesses don’t need all their extensions monitored and paying by the month per extension is easier and cheaper than installing a server onsite connected to a PBX.
It is more secure.
Any onsite system needs to be firewalled and backed-up, either online or by physically taking backups and locking them in a fireproof safe.
It is more flexible.
Certain professions (lawyers, IFAs) must record their calls and onsite systems tie them to the office. Cloud-based recording means they can work anywhere and still have their calls recorded.
It is more scalable.
Onsite systems need to be physically upgraded whereas a cloud-based system never runs out of capacity.
At the right price, many companies will opt for call recording even if there is no regulatory requirement to do so. It is essential if a company wants to take orders over the phone and is a great tool for training customer support and sales people.
Cloud-based recording is often a cheap and flexible bolt-on that can be added and removed monthly as business needs dictate. There is no logic to charging companies for the storage they use. This only complicates the proposition and after-all nowadays storage is very cheap. Charge per seat per month. Most companies are quite happy for you to delete all calls automatically after 6-months as long as they can download files and keep them should they need to. Note that some professions are required by law to keep recordings for seven years so this needs to be offered as an option.
Jola offers cloud-based call recording as an option on their JolaPhone hosted telephony offering. If you are looking to partner with a leading Broadsoft supplier with competitive bundles and options….
