As the amount of voice traffic carried over the Internet increases, we are seeing both pros and cons to moving to a converged data network in the SME market, but will this affect SME suppliers such as IT support services and business telecommunications providers?
Converged Networks
As Internet connections become faster, more reliable and cheaper, converged voice and data networks are becoming more commonplace. SMEs realise the cost benefits that come from using a single network and as confidence increases they are moving beyond cloud voice into a variety of hosted applications.
Key issues
Concerns around security, reliability, cost, quality and complexity are still raised by some CIOs.
Key benefits
A converged network can run voice as a prioritised application over the network ensuring voice quality and removing the need for telephone lines and an on-site phone system. Key benefits are:
- Cost savings associated with running and managing one IP network
- Cost savings associated with replacing traditional telephone lines
- Integration of phone system into other management software such as CRM so when a customer calls their details pop up on the screen
- Customisable features available on 30 day contracts
How will a move to converged networks in the SME market affect my business?
SME suppliers such as telecommunications companies have started to offer connectivity and VoIP as well as traditional voice services to maximise their chance of winning the contract. To support these services they are recruiting specialist IT support staff who are then able to offer IT support services enabling the supplier to become a one-stop-shop. IT support companies are considering doing the same to protect their business and add valuable recurring revenue streams. They often have the advantage of a deeper knowledge of IT and a better understanding of IP technology.
Want to find out more?
If you service the SME market, have noticed this shift towards converged networks and want to find out how to add best-of-breed connectivity and hosted voice applications to your portfolio request the Jola Partner Pack.
