1 – To give them more functionality
Premium Broadsoft hosted telephony licences come with just under 50 features and add-ons. You can run one telephone system over several sites and manage calls as if you were all in the same building. Auto Attendant is available so you can set up options for callers to choose and then create call queues so calls are answered by the next available agent. Music on hold is available, so is video calling and conference calling. Bundles are available with the latest handsets where busy lamp fields show who is on the phone.
2 – To reduce costs
Hosting business applications, such as telephony, in the cloud typically has low upfront costs, as solutions are sold on a per-seat-per-month basis. There may be a small set-up fee, however it is possible to upgrade to a feature-rich phone system, with the latest IP handsets for under £10 a month per extension, including unlimited UK landline and mobile calls.
3 – To allow software integration
How useful would it be to integrate the phone system with the internal CRM or management software? Could your customers benefit from seeing caller records appear on the screen as they dial in? You can do this with JolaPhone hosted telephony packages.
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