---
title: White label documentation at your fingertips
description: White label materials in the Knowledge Base
image: https://info.jola.co.uk/hubfs/Screen%20Shot%202018-04-24%20at%2021.39.35.png
---

- [Products](https://www.jola.co.uk/packages/mobile/)
- [Sectors](https://www.jola.co.uk/case-studies/retail/)
- [Case Studies](https://www.jola.co.uk/case-studies/)
- [About us](https://www.jola.co.uk/about-us/)
- [Partner Programme](https://www.jola.co.uk/partners/)
- [News](https://www.jola.co.uk/news/)
- [Blog](https://info.jola.co.uk/blog)
- [Portals](https://www.jola.co.uk/portals/)
- [Careers](https://www.jola.co.uk/jola-careers/)
- [Contact](https://www.jola.co.uk/contact-us/)

[![Jola](https://info.jola.co.uk/hubfs/Jola.svg)](http://www.jola.co.uk/)

 

[![Jola](https://info.jola.co.uk/hubfs/Jola.svg)](http://www.jola.co.uk/)

- [Products](https://www.jola.co.uk/packages/mobile/)
- [Sectors](https://www.jola.co.uk/case-studies/retail/)
- [Case Studies](https://www.jola.co.uk/case-studies/)
- [About us](https://www.jola.co.uk/about-us/)
- [Partner Programme](https://www.jola.co.uk/partners/)
- [News](https://www.jola.co.uk/news/)
- [Blog](https://info.jola.co.uk/blog)
- [Portals](https://www.jola.co.uk/portals/)
- [Careers](https://www.jola.co.uk/jola-careers/)
- [Contact](https://www.jola.co.uk/contact-us/)

# Jola Cloud Solutions' Blog

## [White label documentation at your fingertips](https://info.jola.co.uk/blog/white-label-documentation-at-your-fingertips)

Posted by [Cherie Howlett](https://info.jola.co.uk/blog/author/cherie-howlett) on 24-Apr-2018 21:43:55

- [Tweet](https://twitter.com/share)

Selling services to UK SMEs is rarely a nine to five occupation. When customers need information quickly, companies can’t afford to rely on third parties. They need access to answers fast. For core products this information is readily available. When launching new products, easy access to relevant information helps to influence decision makers, improve sales and reduce churn.

**The Knowledge Base**

[Jola](http://www.jola.co.uk) is a wholesale provider of [hosted telephony](https://www.jola.co.uk/packages/phone-2/), [internet connectivity](https://www.jola.co.uk/packages/net/) and [4G solutions](https://www.jola.co.uk/packages/mobile/) to the voice and data channel. We created the [Knowledge Base](https://support.jola.co.uk/portal/kb) for partners to have 24/7/365 access to our product information, templates and guides in a white label format.

![Screen Shot 2018-04-24 at 21.39.35](https://info.jola.co.uk/hs-fs/hubfs/Screen%20Shot%202018-04-24%20at%2021.39.35.png?width=346&height=143&name=Screen%20Shot%202018-04-24%20at%2021.39.35.png)

It is divided into product sections to make it easier to search for materials. Partners can re-brand ‘how to’ guides to help customers manage their own changes instantly. Guides are designed for both the employee and organisations to answer common set-up and provisioning questions such as; how do I set up busy lamp fields on my new handset? and how do I reset my Office UC password?

New materials are added every week, driven by partner queries and requests. Our objective is to share expertise with partners and their customers to enhance user experience. We regularly run partner training sessions on all our products and portals to share best practice and reduce support calls, referring back to detailed guides in the [Knowledge Base](https://support.jola.co.uk/portal/kb).

For further information about [Jola](http://www.jola.co.uk) or to request access to our white label materials…

[![Request our partner pack](https://no-cache.hubspot.com/cta/default/428629/a03441c1-c825-4060-8145-786ccf0ee31b.png)](https://cta-redirect.hubspot.com/cta/redirect/428629/a03441c1-c825-4060-8145-786ccf0ee31b) 

 Topics: [Jola Cloud Solutions Ltd](https://info.jola.co.uk/blog/topic/jola-cloud-solutions-ltd)

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- [4G Back-up (3)](https://info.jola.co.uk/blog/topic/4g-back-up)
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- [PSTN ISDN Switch-off (2)](https://info.jola.co.uk/blog/topic/pstn-isdn-switch-off)
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- [3G (1)](https://info.jola.co.uk/blog/topic/3g)
- [Andrew's view (1)](https://info.jola.co.uk/blog/topic/andrews-view)
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[see all](https://info.jola.co.uk/blog/white-label-documentation-at-your-fingertips#)

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