Direct Routing management is a key driver for any company looking to adopt Microsoft Teams as a telephony platform. It gives administrators full visibility of their estate, full control over their assets and automated provisioning.
Companies looking to adopt Direct Routing should be looking for these key requirements in addition to number coverage, porting capabilities, guaranteed PSTN breakout with in-country caller ID and emergency services access.
Having a white label portal and complete API coverage, allows you to provide your customers with self-service access, reducing your support overheads.
Jola partners benefit from a competitively priced, fully automated direct routing product. We continue to innovate and provide tools to enable our partners to deliver effective solutions. Wholesale partners using our aggregated voice channel pricing model also benefit from built-in voice channel bursting and real time reporting within the managed portal.
Our solution includes detailed information about calls, participants and activities throughout monitored calls and meetings. With our PowerShell automation capabilities, provisioning for Direct Routing, compliance setup and policies is a seamless process.
Our automated configuration for Direct Routing is based on best-practice and Office 356 OAuth permissions. It gives all resellers the opportunity to sell, provision and manage Direct Routing within a self-serve portal or allow their customers to place and manage their own orders without the need for specialist knowledge, skills or software.
By providing the option of a true wholesale model, we are giving complete control over how partners wish to manage contention across their entire direct routing estate, enabling them to build their own tailored product, while taking advantage of a fully automated provisioning process.
Our white label portal allows resellers to place orders directly for Teams entities, configure Direct Routing and order UK and international numbers. Partners can set up call forwarding rules and manage customer address details, usage caps and fraud prevention rules. They can view real-time SIP logs, call logs and call answer statistics such as answer ratio, busy ratio and failure ratio. Caller ID is available as is Teams call recording, with features including permissions, auditing and pause and resume to satisfy compliance regulations.
Jola Direct Routing offers customers provisioning automation, global number coverage, Teams call recording and wholesale or bundled commercial models.
To find out more about Direct Routing for Microsoft Teams, visit our stand at Commsverse.
