Jola Cloud Solutions' Blog

How best to support teams working from home?

Posted by Cherie Howlett on 07-Oct-2020 12:55:04

Current guidelines advise us to work from home where possible. In our industry this is something we can do easily because we have the technology and already use it. During the last lock-down many of us found our businesses not just survived but thrived with teams working from home. Call answer times remained high, tickets were answered quickly and a surge in orders was processed efficiently. We sent home care packages and thank you gifts to our employees, we arranged online quizzes and benefitted from more time at home. As time went on however some employees found it more difficult to switch off. When the laptop and phone are in the sitting room with you, the temptation to continue working after hours is high. Some really missed the friendships and banter from the office and others struggled managing parental responsibilities with a full-time job.

As restrictions have lifted, anxiety levels are still high with parents worried about kids mixing at schools and colleges and the situation at universities around the country. Uncertainty has crept in with people not sure whether they should be ‘eating out to help out’ or staying in to be on the safe side. Some of us are worrying about relatives in care homes or shielding.


More worrying still is the affect the pandemic is having on our nation’s mental health. The Office for National Statistics said, “Generally, higher rates of suicide among middle aged men in recent years might be because this group is more likely to be affected by economic adversity, alcoholism, and isolation. It could also be that this group is less inclined to seek help.”

What can we do to help team members suffering in silence? Firstly, we need to know what to look out for. Common signs are:

  • Long-lasting sadness or irritability.
  • Extremely high and low moods.
  • Excessive fear, worry, or anxiety.
  • Social withdrawal.
  • Dramatic changes in eating or sleeping habits.

If you are worried about any of your team there are resources available to help.

Jola is an award-winning, channel-only supplier of business communications, specialising in mobile data SIMs. We are a global eSIM MVNO, providing innovative IoT and mobile data solutions to MSPs, ISPs, IT Support companies and Telecommunications Resellers.

At Jola we offer all employees a 24/7 helpline and access to perks and benefits online which include private medical care and access to healthy eating and fitness apps. We are an open and inclusive organisation arranging regular socials and online meet-ups, but we could do more. What are you doing to support your employees? Ideas welcome.

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