Adoption rates of hosted telephony are increasing as SMEs look to reduce the costs and complexities of business telephony. SMEs are factoring in revenue growth, enhanced productivity and additional features but what are the top 5 drivers for SMEs to move to hosted telephony?
1 – Out of contract
SMEs with phone systems that are out of their service contract often struggle to find parts and fix faults. There are limited funds to make another large capital investment and a need for additional call features such as application integration.
2 – Growing and moving office
SMEs that are expanding and need to add or move offices will find traditional on-premise phone systems restrictive. Hosted packages including fast fibre broadband, latest handsets, inclusive calls and the ability to port numbers are more appealing. The ability to simply add extensions with no capital cost and to deal with one supplier for everything, including set up and training is attractive.
3 – Need to connect multiple sites
SMEs looking to connect multiple sites, both existing and newly acquired often look for a new phone system. Hosted telephony allows one company directory to cover multiple sites and calls can be handled as if the whole team were in one building.
4 – Need to improve business processes
New hosted telephony systems allow you to integrate phone systems with CRM systems so that when customers call in their details can ‘pop’ onto your screen. This simple integration can improve both efficiency and customer service. A portal for easy adds and changes makes it very easy to manage the phone system in-house.
5 – Need for more predictable costs
Hosted telephony is pay per seat per month and some packages come with UK landline and mobile calls included. This is a great advantage to SMEs looking for a very low up-front cost and more predictable monthly bills.
If your customers are looking to move to hosted telephony and you are looking for a reliable partner, consider Jola.
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