Choose your partnerships carefully
Crafting the right relationships with suppliers is very important, as it can have a significant impact on your business. Companies have been put off selling connectivity, hosted voice and mobile from bad experiences with suppliers in the past. It is important to do your research, review contract terms and contact references, to try to avoid engaging with the wrong suppliers.
Don’t try to do everything yourself
It is tempting as a business owner to do it all yourself. Negotiate the contract, participate in product and portal training, plan the marketing campaign and sell, as well as running the billing and taking all the support calls. By recruiting and training the right people, you will have more time to focus on helping the business grow. If you can outsource functions that are not core to your business then consider doing so. Some of your suppliers will offer white label installation, support and billing options you can use until it is more economical to bring it in-house.
Don’t stop evolving
You may have set up a company to provide technical support or calls, lines and phone systems and are also seeing demand for internet connectivity, fixed line, mobile and hosted voice. By evolving new services you can increase ARPU and retain customer loyalty.
Jola is a wholesale provider of internet connectivity, hosted voice and mobile SIMs. To find out more…
