During our check-ins with over 1600 partners, we gathered feedback on Mobile Manager, to find out what 10 features are most essential and why. They said:
1 – Ordering SIMs inactivated from every network and holding stock
This allows partners to fulfil customer orders quickly and efficiently. Customers want SIMs on demand and partners want to be able to bill them as soon as they are live.
2 – Activating SIMs
Partners being able to activate SIMs themselves and giving their customers that very same control is crucial. Customers want to know their SIMs have arrived and will be activated when they need them. No one wants to be paying for a SIM, which hasn’t arrived.
3 – Automation
Knowing activations, SIM swaps, bars, tariff changes, bolt-ons and ceases are placed and implemented in real-time, gives partners the control they need to deliver the customer service their end-users expect. Actions need to be instant to maintain trust with customers, which was noted as a common theme.
4 – Back-dateable bolt-ons and pooled data
The ability to save customers money is essential, where usage is unpredictable, and SIMs are not unlimited. The ability to add bolt-ons and reduce overage charges is essential to pro-actively offer the best deals to customers and retain them in competitive markets, partners claimed.
5 – QR Codes
In Mobile Manager you can choose to have a SIM delivered as a scannable QR code for 5G Multinetwork SIMs. QR codes can be activated instantly and simplify roll outs in multiple locations, negating the need for site surveys which save the customers money and was deemed essential.
6 – Location-based-services
Partners have said that they find it incredibly useful to know where each SIM is in the world and can pinpoint the approximate location to tell their customers, when they are not sure!
7 – IMEI locking
The ability to lock SIMs remotely was noted as useful if SIMs have been stolen or are being used in a way the customer is not comfortable with. IMEI locking allows partners to lock a SIM to a physical device, ensuring the SIM can only be used in that device.
8 – Auto-config managed routers
Partners love the ability to send out routers that simply work in digital signage solutions and have peace of mind that their solution is protected from hackers.
9 – Private APN management
For customers who need private networks, the ability to set them up in Mobile Manager was described as a real ‘game-changer’, especially as the Mobile Networks themselves take months to deliver these and our partners can set them up themselves.
10 –Real-time monitoring, reporting and ongoing development
Our partners gave lots of positive feedback on the full control and information they can access to give up to date information to their end users. They love the fact that the portal is heavily invested in and has a full-time development team managing it in the UK. They have the same developers who wrote the first version of the code still involved in portal development ensuring the system is secure, fast and always adding new features.
About Jola
Jola is an award-winning, channel-only supplier of business communications specialising in mobile data SIMs. We are a global eSIM MVNO, providing innovative IoT and mobile data solutions to MSPs, ISPs, IT support companies and telecommunications resellers.
Demand for mobile data is growing in the channel. Challenge Jola to find your next Mobile Data deal. To find out more, request our partner pack.
