Increased competition and new technologies are driving down the cost of internet connectivity and fuelling demand for faster, more reliable services. As companies come out of contract for both internet connectivity and telephony, they are looking for a better deal. As more of your own customers ask you for advice on the best alternatives, you may be considering supplying these services yourself. What’s putting you off?
Trusting a new supplier
To provide new voice and data services, you may need to work with a new supplier and may be worried about making the wrong choice. What if this company lets you down, causes you to lose a valued customer or worse still, takes the customer as their own?
Questions to ask
There are so many things to ask about when selecting a new partner. What products do they offer? Is their pricing competitive? Can I make my margins and still win the business? How responsive are they? Will they value my business and help me to win new business? How much control will they give me to manage my customers and how easy are they to do business with?
Information to request
Ask for reference sites and request demonstrations of the products, analyse their pricing and review their portals. Read their contracts carefully and if possible go to visit them on-site to get a feel for how they do business.
How can I bill new services? Check your billing system can bill the new services by running a test bill. Is there a white label billing option?
How knowledgeable are the team? How responsive are they? Can they support customers on your behalf, in your name? Are support guides available? Can they be branded? Many IT companies are comfortable supporting their own clients but do benefit from white label reference material for their clients.
If you are looking for a channel-only supplier of internet connectivity, calls and lines, hosted voice and mobile solutions, consider Jola.