Jola Cloud Solutions' Blog

How could nursing homes benefit from hosted telephony?

Posted by Cherie Howlett on 05-Nov-2015 10:48:45

There are over 20,000 nursing homes in the UK providing residential care to older people, with an average of 40 residents per home. Qualified nurses provide care to residents, some of whom are eligible for NHS funding with the rest being privately funded.

Quality of care is a primary focus and some nursing homes are introducing IT to help improve communication.

Care home technology

One of Jola's Partners recently installed fibre broadband into a nursing home with four sites in Reading. They replaced the existing phone lines and installed four phones into each site. They also provided staff with tablets loaded with appropriate software to log medical notes. The care homes are now all on one phone system and key nursing staff use their mobiles as a desk extension to make and receive calls on the go.

Key benefits

Cost 

By replacing the PSTN lines, traditional phone system and maintenance contract with a fibre broadband line, JolaPhone licences, new handsets, free standard UK calls to landlines and mobiles the care home have saved 48% on their annual phone bill.

Increased efficiency

The team now have one phone system across four sites, with one staff directory so can take calls and forward to relevant extensions easily. Staff can check to see who is on the phone before forwarding calls and hunt groups can be set up for the emergency care team to ensure emergency calls are answered quickly, leading to a more efficient and organised way of working and a better service for the homes' residents across the sites. Information regarding care and medication details are also now easier to read on tablets when previously everything was recorded as hand-written notes.

Increased care level

By improving contact-ability and care records, care levels have increased across all four sites as residents needs can be addressed more efficiently. The computerised system of medical notes has helped to decrease the potential of medication dispensing errors and ensure consistent care with detailed care notes on each patient which can be accessed by any qualified team member on duty.

If you have similar customers that could benefit from hosted telephony why not Partner with Jola?

Request our partner pack

 

 

Topics: Hosted telephony

Learn about the latest business communication technologies.

Find out what is available in your area.

This blog contains articles, reviews and interviews about the latest communications technologies for business.Sign up to this blog:

  • Become an expert in business cloud communications
  • Learn about the latest technologies
  • Understand how they can benefit your business

 

Subscribe to Email Updates

Recent Posts