Jola Cloud Solutions' Blog

How can we support SME growth?

Posted by Cherie Howlett on 19-Aug-2015 14:21:00

SME growth

According to the latest Small Business Research Report 2015 from Exemplas 40% of SMEs reported an increase in sales turnover on the previous year of trading and 73% plan to grow their business in the next two to three years. As suppliers to this market how can we support their growth?

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Provide faster, more reliable internet connectivity

As businesses grow they employ more people who need email accounts, access to the company files and internet access. Copper broadband is limited to 24Mb/s, common fibre broadband is limited to 80Mb/s yet Ethernet circuits offer up to 100Gb/s. Growing SMEs typically work long hours and require high productivity. Waiting for emails, delays in downloading files or losing a broadband connection is not an option.

Why add internet connectivity to your portfolio?

  • By managing the internet connectivity you have the ability to analyse and fix internet issues more easily
  • There is a high demand for better connectivity
  • It is easy to sell, provision and support
  • The fibre broadband footprint is increasing
  • The cost of fibre Ethernet has reduced in recent years making it a more accessible to SMEs

Manage hosted applications over the internet connection you manage

  • When you have the internet connection you can recommend the best hosted applications for the business such as Office 365 and manage updates and issues for every user on the network
  • If customers are considering hosted voice applications you can help them choose the right solution and manage this for them - adding users, setting up the IVR, managing call forwarding and overflows and fixing any issues that arise.

Customer benefits

  • They can get broadband, telephony and support for office applications from one trusted supplier
  • They only have one person to call for changes or issues
  • They can get much faster, more reliable services and often save money

Supplier benefits

  • You have full visibility and control over all your customers office services for easier problem identification and resolution
  • You are growing your recurring revenues by doing what you do best - helping and supporting your clients
  • You are fully supported by a trusted business communications supplier with access to multi-carrier and best of breed services, provisioned precisely and billed correctly

To find out more about adding connectivity and telephony to your customer base, visit the Jola website.

Alternatively request our Partner Pack.

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Topics: Dealer

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