Jola Cloud Solutions' Blog

Hoteling

Hoteling allows users to log in to a guest profile on a shared phone. Once users have logged in to their guest profile, the shared phone acts exactly like their own phone—all their network features, phone number(s), and dial plan capabilities are available on the shared phone. This is of use if you have a hot desk in your office used by many.

Shared call appearance

Shared Call Appearance (SCA) offers the user the opportunity to run several devices (e.g. mobile app, handset, softphone) on the same extension, usually with no additional charge. The user’s profile is cloned on each device so they behave identically. For example, when switched on all devices will ring at the same time and Busy Lamp Field (BLF) settings will be identical. Calls cannot be transferred between shared devices and devices cannot call each other.

Busy lamp fields

Devices such as desk phone handsets with busy lamp fields are used to see whether monitored users are on a call. This is beneficial to receptionists when they need to know if a person is free before they try and put a call through to them. With cloud telephony, people can be easily associated with busy lamp fields on a device-by-device basis, administered via an intuitive online help screen.

Disaster recovery

Anywhere is a unique feature that provides disaster recovery and flexibility. Any other device (e.g. mobile or softphone) can be set to ring whenever your extension is called. If for any reason your extension is unreachable your secondary device behaves exactly like your extension. Features like call recording can still be used when you are out of the office and calls can easily be shuttled between devices e.g. If you have taken a call on your mobile phone and want to move it to your office handset you can do so with a simple star command.

To find out more about Broadsoft Premium licence features, contact Jola.